CUSTOMER COMMENTS

Here are comments from just a few of CMC Systems Systems’ satisfied customers

International toy maker HASBRO INC. needed an availability management solution for a mission-critical roll-out of SAP R/3. They selected CMC Systems performance solution for SAP/R3 and UNIX:

“The solution was cost-effective, and CMC Systems proposed a turnkey package of installation, configuration, training, and support…CMC Systems listened to our requirements and delivered a solution which met our needs; a quick, cost-effective, turn-key implementation of a powerful tool set which allows us the flexibility to grow without loss of investment. That’s the kind of solution that will make Hasbro’s SAP R/3 implementation an outstanding success.”

Philip Carlucci, Director of Service Delivery, Hasbro, Inc

Global chemical and filtration supplier MILLIPORE CORPORATION chose CMC Systems to assist in the enterprise roll-out of a UNIX-based Oracle Financials ERP application suite:

“Your support during the early stages of this implementation was one of the keys to a highly successful program startup…Your collaboration with Oracle specialists on identifying and correcting potential performance issues prior to going live was extremely useful.”

Dan Poulin, Director, U.S. Information Services Operations, Millipore Corporation

As global travel aggregator and outsourcing provider WORLDSPAN shifted to more Web-enabled distribution channels, they engaged CMC Systems to develop an enterprise architecture and best-practices approach to enterprise management and tools consolidation:

“I consider your efforts a cornerstone in our Enterprise Systems Management initiative and key to successfully developing and implementing a renewed management fabric for our critical business applications…CMC Systems was an invaluable resource in laying the framework necessary to manage our evolving E-commerce environment…Your work and professionalism are highly valued at Worldspan. We look forward to calling on CMC Systems in the future as the need presents itself.”

David Lauderdale, Senior Vice President, Worldwide Technical Operations, Worldspan

Open Systems vendor DIGITAL EQUIPMENT CORPORATION’s multi-billion-dollar, worldwide systems integration business needed help in launching a new major business initiative. Digital selected CMC Systems to provide custom, accelerated training and best practices consulting to their Network and Systems Integration (NSIS) consulting engineers:

The results were outstanding! After attending the accelerated course, all eight consultants passed the certification test…They have communicated to me how impressed they were with your knowledge…I would like to thank you for your flexibility and the professional nature in which you conducted the course for Digital.”

Lester Janes, NSIS Consulting, Digital Equipment Corporation

Major Insurance carrier THE HARTFORD faced an enterprise-wide requirement to standardize best practices and architecture for applications availability management and monitoring deployment, and assistance in the rollout of the Tivoli/TME enterprise management framework:

“I’d like to thank you for your support and guidance during the planning and initial implementation of our Tivoli rollout. The concept of a layered approach…has become the foundation of our overall deployment. We are now rapidly approaching deployment to almost 500 servers…Your second [Enterprise Applicationss] Workshop…is now becoming invaluable. You were always able to meet your deliverables…I look forward to working with you in the future.”

Mark C. Ricketts, Director, Enterprise Monitoring Support, The Hartford

Pharmaceutical manufacturer ASTRA USA teamed with CMC Systems for development and support of several key business applications, including FDA Adverse Event and safety reporting:

“CMC Systems’ information technology support has been instrumental to our success and has remained flexible through this time of growth…Your group has played a key role in the implementation of our Level Report SDLC..We regard CMC Systems as an important arm of our ‘virtual organization’. As we continue to move forward with our business plans, I look forward to CMC Systems’ contributions to the development and implementation of our new Information Technology projects. Thanks again for a job well done!”

David Fritsche, Associate Director, Information Technology, Astra USA

Wall Street investment banking firm JP MORGAN engaged CMC Systems to design and deliver an intensive, two-week Information Systems training course for new JPM hires, to cover all aspects of systems design, development, and support:

“This was a huge and highly visible project, and I am very pleased with the results…Similar programs with other firms like CMC Systems had met with limited success…From the beginning, CMC was a tremendous asset. Your inputs to the design of the course, particularly the case study and RDBMS…were clear, insightful, and very informative…Your ability to adapt to changing requirements, the way in which you knit the lecture and practice sessions together, and your constant focus on quality and teamwork, made for an excellent training session…Mr. Carty, Morgan relies on high-quality, experienced business partners in order to do business. CMC is just such a partner.”

Christopher Lubrano, Associate, JP Morgan

Enterprise management software vendor COMPUTER ASSOCIATES faced the challenge of developing solutions training for two high-end, mission-critical flagship products – Enterprise Management solution CA-Unicenter, and newly acquired RDBMS system CA-Ingres. CA engaged CMC Systems to design, develop, and deliver a “real-world” solutions training message for its sales and support staff:

“I want to take this opportunity to thank you and your staff for the hard work that went into creating the courseware and the quality job you did in delivering the material…You displayed a clear understanding of our course objectives [and] the ability to develop and deliver the materials that would meet those objectives…During a two-year time period you delivered the course on over ten different occasions…with an average audience of fifty-five attendees…Your efforts not only met our initial objectives, but exceeded our expectations.”

Don Balducci, Director of Sales Development, Computer Associates International Inc.