Text Box: CMC Systems

Enterprise application Management (eAM) Workshop
Text Box: Executive Summary The goal of enterprise technology is to provide reliable, cost-effective application services to corporate end-users. Too often, however, applications management tools fail to support critical business objectives. IT personnel work in isolated silos of technology, with limited coordination and correlation of activity and tools. Firefighting consumes too much time, and opportunities for business-based IT direction, increased application availability, proactive management and rapid problem resolution are lost. Systems management policies and processes that could enhance IT efficiency are overlooked, due to the daily pressures to react to problems. CMC Systems developed the Enterprise Application Management (EAM) Workshop to address these problems. This workshop is the distillation of nearly twenty years client-server experience. The workshop focuses on the mission critical business applications and their potential failure points. In this way, and by coordinating the activities of various IT support groups, much higher applications availability can be achieved. An additional benefit is increased interaction of various IT support groups, and higher return on IT investments. Through a proven, repeatable process, CMC Systems helps your IT organization develop a best-practices approach to managing the performance of your enterprise applications. Process The EAM workshop program consists of the following steps: Phone interviews with key IT executive (CIO, VP of IT) to model business needs, application requirements, and IT strategy. Identify the top two or three mission-critical business applications to be reviewed. These applications might include, but are not limited to: Text Box: Enterprise ERP systems (SAP R/3Ò, PeopleSoftÒ, Oracle FinancialsÒ, etc) Enterprise Workgroup applications (Lotus NotesÒ, Microsoft ExchangeÒ, etc) Order Processing, Manufacturing, Sales and Customer Management E-Commerce applications and initiatives Text Box: Detailed follow-up calls with managers of the following areas: Text Box: Application Business Owners Systems Management Networks (LAN and WAN) Software Development Text Box: Operations Database Management Desktop Systems Management frameworks (if applicable) Text Box: CMC Systems Text Box: Tyngsborough, MA Phone (978) 649-2126 Fax (978) 649-5866 www.cmcsys.com