Text Box: Enterprise ERP systems (SAP R/3®, PeopleSoft®, Oracle Financials®, etc) Enterprise Workgroup applications (Lotus Notes®, Microsoft Exchange®, etc) Order Processing, Manufacturing, Sales and Customer Management Custom-developed and legacy applications Text Box: Executive Summary Information Technology (IT) organizations exist to provide reliable, cost-effective application services to their end-users. Too often, however, tools for managing multi-vendor enterprise systems provide a narrow technology view, rather than a broader business-oriented view. IT personnel work in isolated silos of technology, with limited coordination and correlation of activity. Individual tools for managing systems, networks, and databases provide only a part of the overall systems management picture. Enterprise framework initiatives often fail to deliver on time and on budget. CMC Systems developed the Enterprise Systems Management (ESM) Workshop to address this problem. This workshop is the distillation of nearly twenty years client-server experience, and over seven years’ experience with enterprise systems management frameworks. The workshop begins with an overview of the mission-critical business applications. It then addresses each of the systems services required to support those business applications. The current state of each system service, what products have been deployed, and intended corporate direction are reviewed. Recommendations are made for improved service levels, staff development, and increased integration among application, system, database, and network management tools. Through a proven, repeatable process, CMC Systems helps your IT organization develop a best-practices approach to enterprise systems management. Process The ESM workshop program consists of the following steps: (1) Phone interviews with key IT executive (CIO, VP of IT) to model business needs, application requirements, and enterprise systems management strategy. Identify the top two or three mission-critical business applications to be supported. These applications might include, but are not limited to: Text Box: Detailed follow-up calls with managers of the following areas: Text Box: Application Business Owners Systems and Networks Security Software Development Text Box: Operations Database Management Desktop Systems Management frameworks (if applicable) Text Box: CMC Systems

Enterprise Systems Management (esM) Workshop
Text Box: CMC Systems

Enterprise Systems Management (esM) Workshop
Text Box: Tyngsborough, MA Phone (978) 649-2126 Fax (978) 649-5866 www.cmcsys.com